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Business Studies · 2026 · 3 marks
CBSE 2026 · Region 1 · Set 1 · Q23
(a) State any three measures to improve communication effectiveness.
(a)
State any three measures to improve communication
effectiveness.
OR
(b)
State any three features of leadership.
Marking-scheme solution
Measures to improve the communication effectiveness
(i)
Clarify the ideas before communication which should be
studied in depth, analysed and stated in such a manner that is
clearly conveyed to subordinates.
(ii)
To communicate according to the needs of receiver the
manager should adjust his communication according to the
education and understanding levels of subordinates.
(iii)
Consulting others before communicating may help to gain
ready acceptance and willing cooperation of subordinates.
(iv)
Manager should be aware of languages, tone and content
of message so that it is understandable to the receiver and does
not offend the sentiments of listeners.
(v)
To convey things of help and value to listeners as it is better
to know the interests and needs of the people with whom you
are communicating.
(vi)
Ensure proper feedback by asking questions regarding the
message conveyed.
(vii)
Communicate for present as well as future as it is needed to
meet the existing commitments, to maintain consistency and
to aim at future goals of the enterprise also.
(viii)
Follow up communications on the instructions given to
subordinates which help in removing hurdles if any in
implementing the instructions.
(ix)
Manager should be a good listener as a patient and attentive
listening solves half of the problems.
OR
Q (b) State any three features of leadership.
Features of leadership
(i)
Leadership indicates ability of an individual to influence
others.
(ii)
Leadership tries to bring change in the behaviour of others.
(iii)
Leadership indicates interpersonal relations between leaders
and followers.
(iv)
Leadership is exercised to achieve common goals of the
organisation.
(v)
Leadership is a continuous process.
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CBSE Class 12 Business Studies past-paper question from the 2026 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.