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Business Studies · 2026 · 4 marks
CBSE 2026 · Region 3 · Set 1 · Q25
‘GW Textiles’ was facing rising competition, inefficiencies on the shop floor and declining revenues. To address these problems, Leena was appointed…
‘GW Textiles’ was facing rising competition, inefficiencies on the shop
floor and declining revenues. To address these problems, Leena was
appointed as the new Factory Manager. In the first few weeks, Leena
walked around the factory and watched how work was actually being
done. She noticed that some workers were sincere and focused, while
others showed little interest and avoided responsibility.
To overcome this problem Leena began spending time on the shop floor
every week, interacting closely with the workers and was able to make
them act in the desired manner to achieve organisational goals. Her
approach helped create a positive work environment where employees
felt encouraged to perform better, leading to improved efficiency on the
shop floor and improved revenues.
(i)
Identify the element of directing highlighted in the above case.
(ii)
State any three features of the element identified in (i) above.
Marking-scheme solution
(i)
The element of directing highlighted is Motivation
(ii)
Features of Motivation :
1. Motivation is an internal feeling, as urges, drives, desires, aspirations,
striving, or needs of human beings, which are internal, influence their
behaviour.
2. Motivation produces goal directed behaviour resulting in improved
performance.
3. Motivation can be either positive in the form of increase in pay,
promotion, recognition etc. or negative in the form of punishment,
stopping increments, threatening etc.
4. Motivation is a complex process as the individuals are heterogeneous
in their expectations, perceptions and reactions.
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CBSE Class 12 Business Studies past-paper question from the 2026 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.