CBSE 2026 · Region 3 · Set 1 · Q25

‘GW Textiles’ was facing rising competition, inefficiencies on the shop

floor and declining revenues. To address these problems, Leena was

appointed as the new Factory Manager. In the first few weeks, Leena

walked around the factory and watched how work was actually being

done. She noticed that some workers were sincere and focused, while

others showed little interest and avoided responsibility.

To overcome this problem Leena began spending time on the shop floor

every week, interacting closely with the workers and was able to make

them act in the desired manner to achieve organisational goals. Her

approach helped create a positive work environment where employees

felt encouraged to perform better, leading to improved efficiency on the

shop floor and improved revenues.

(i)

Identify the element of directing highlighted in the above case.

(ii)

State any three features of the element identified in (i) above.