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Business Studies · 2023 · 4 marks
CBSE 2023 · Region 4 · Set 3 · Q26
(a) State any four 'Semantic barriers' to communication.
(a)
State any four 'Semantic barriers' to communication.
OR
(b)
State any four measures to overcome barriers to
communication.
Marking-scheme solution
Semantic barriers to communication:
(i)
Badly expressed message in which the intended meaning may not be
conveyed on account of inadequate vocabulary, usage of wrong words,
omission of needed words etc.
(ii)
Symbols with different meanings where a word may have several
meanings and receiver has to perceive one such meaning for the word
used by communicator.
(iii)
Faulty translations where the communication drafted in one
language is not properly translated in a language understandable to
workers.
(iv)
Unclarified assumptions where communication may have certain
assumptions which are subject to different interpretations.
(v)
Technical jargon where the specialists use it to explaining
something to persons who are not specialists in the concerned field as a
result of which it is not understood clearly by the receiver.
(vi)
Body language and gesture decoding becomes a barrier when there
is no match between what is said and what is expressed in body
movements.
State any four measures to overcome barriers to
communication.
Measures to overcome communication barriers:
(i)
Clarify the ideas before communicating.
(ii)
Communicate according to the needs of the receiver.
(iii)
Consult others before communicating.
(iv)
Be aware of the language, tone and content of the message.
(v)
Convey things of help and value to listeners.
(vi)
Ensure proper feedback by asking questions regarding the message
conveyed.
(vii)
Communicate for present as well as future.
(viii)
Follow up communications and review on the instructions given to
the subordinates.
(ix)
Be a good listener.
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CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.