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Business Studies · 2026 · 4 marks
CBSE 2026 · Region 4 · Set 1 · Q26
State any four responsibilities of a consumer under the Consumer
Protection Act, 2019.
Marking-scheme solution
Responsibilities of a consumer under the Consumer Protection Act,
$\displaystyle 2019$ :
(i)
Be aware about various goods and services available in the market so
that an intelligent and wise choice can be made.
(ii)
Buy only standardised goods as they provide quality assurance. Thus,
look for ISI mark on electrical goods, FPO mark on food products,
Hallmark on jewellery, etc.
(iii)
Learn about the risks associated with products and services, follow
manufacturer’s instructions and use the products safely.
(iv)
Read labels carefully so as to have information about prices, net
weight, manufacturing and expiry dates, etc.
(v)
Assert yourself to ensure that you get a fair deal.
(vi)
Be honest in your dealings. Choose only from legal goods and services
and discourage unscrupulous practices like black-marketing, hoarding,
etc.
(vii)
Ask for a cash memo on purchase of goods or services. This would
serve as a proof of the purchase made.
(viii)
File a complaint in an appropriate consumer forum in case of a
shortcoming in the quality of goods purchased or services availed. Do
not fail to take an action even when the amount involved is small.
(ix)
Form consumer societies which would play an active part in educating
consumers and safeguarding their interests.
(x)
Respect the environment. Avoid waste, littering and contributing to
pollution.
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CBSE Class 12 Business Studies past-paper question from the 2026board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.