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Business Studies · 2026 · 4 marks
CBSE 2026 · Region 4 · Set 2 · Q26
State any four points of the importance of consumer protection from a business perspective.
State any four points of the importance of consumer protection from a
business perspective.
Marking-scheme solution
Importance of Consumer Protection from business perspective:
(i)
Fulfilling social responsibility is in long term interest of business as
satisfied customers not only lead to repeat sales but also provide good
feedback to prospective customers and thus, help in increasing the
customer-base of business.
(ii)
Business organisations use society’s resources, thus, have a
responsibility to supply such products and render such services which
are in public interest, would not impair public confidence in them and
take care of customers’ needs and interests.
(iii)
A business has social responsibility towards consumers as business
organisations make money by selling goods and providing services to
consumers, and their interest needs to be taken care of.
(iv)
It is the moral duty of any business to take care of consumer’s interest
and avoid unscrupulous, exploitative and unfair trade practices like
defective and unsafe products, adulteration, false and misleading
advertising, hoarding, black marketing, etc.
(v)
In order to avoid government intervention, a business should
voluntarily fulfil social responsibility, otherwise it can impair and
tarnish the image of the company.
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CBSE Class 12 Business Studies past-paper question from the 2026 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.