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Business Studies · 2023 · 4 marks
CBSE 2023 · Region 1 · Set 3 · Q30
(a) What is meant by Consumer Protection? Explain any two points of importance of consumer protection from the consumers' point of view.
(a)
What is meant by Consumer Protection? Explain
any two points of importance of consumer protection
from the consumers' point of view.
OR
(b)
Explain the following rights of a consumer:
(i)
Right to choose
(ii)
Right to safety
Marking-scheme solution
Consumer protection refers to educating consumers about
their rights and responsibilities, and also helping in getting
their grievances redressed.
Importance of consumer protection from the consumers'
point of view:
(i)
Consumer ignorance
(ii)
Unorganised consumers
(iii)
Widespread exploitation of consumers
Explain the following rights of a consumer:
(i)
Right to choose
(ii)
Right to safety
• (i) Right to choose / be assured
The consumer has the freedom to choose
from a variety of products at competitive
• prices.
This implies that the marketers should offer
a wide variety of products and allow the
consumers to make a choice.
• (ii) Right to Safety:
The consumer has a right to be
protected against goods and services
• which are hazardous to life and health.
Consumers are educated that they
should use products which are standardised
as this would be an assurance of such
products meeting quality specifications.
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CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.