✓ Board-verified
Business Studies · 2023 · 4 marks
CBSE 2023 · Region 1 · Set 2 · Q30
(a) Explain any four points of importance of consumer protection from the point of view of business.
(a)
Explain any four points of importance of consumer protection from
the point of view of business.
OR
(b)
Explain the following rights of a consumer :
(i)
Right to be Heard
(ii)
Right to Seek Redressal
Marking-scheme solution
(a)
Importance of consumer protection from the point
of view of business:
(i)
Long-term Interest of Business
(ii)
Business uses Society’s Resources
(iii)
Social Responsibility
(iv)
Moral Justification
(v)
Government Intervention
OR
Q. (b) Explain the following rights of a consumer:
(i)
Right to be heard
(b)(ii)
Right to seek redressal
(i)
Right to be heard
• $\displaystyle 19$
The consumer has a right to file a complaint and to be
heard in case of dissatisfaction with a good or a
• service.
It is because of this reason that many enlightened
business firms have set up their own consumer service
and grievance cells and helping consumers in redressal
of their grievances.
• (ii) Right to seek redressal:
The consumer has a right to get relief in case the
• product or service falls short of his expectations.
The Consumer Protection Act provides a number of
reliefs to the consumers including replacement of the
product, removal of defect, compensation paid for any
loss or injury suffered by consumer, etc.
More from Consumer Protection
- State any three points of importance of consumer protection from the point of view of business. OR ‘The consumer grievances are redressed by the…2025
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
- Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On reaching home when she opened the packet…2024
- State any four points of the importance of consumer protection from a business perspective.2026
- What is meant by Consumer Protection? Explain any two points of importance of consumer protection from the consumers' point of view. OR Explain the…2023
- Explain the following rights of a consumer provided under The Consumer Protection Act, 2019: (i) Right to be Informed (ii) Right to be Heard OR (i)…2022
- As per Consumer Protection Act, 2019, “the consumer has a right to get relief in case the product or service falls short of his expectations.” Which…2023
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.