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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 2 · Set 3 · Q9
(a) Explain the following rights of a consumer provided under The Consumer Protection Act, 2019: (i) Right to be Informed (ii) Right to be Heard
(a)
Explain the following rights of a consumer provided under The
Consumer Protection Act, $\displaystyle 2019$ :
(i)
Right to be Informed
(ii)
Right to be Heard
OR
(b)(i)
Give the meaning of a consumer as per the Consumer
(ii)
Protection Act, 2019.
party.
Marking-scheme solution
• (i) Right to be informed:
The consumer has a right to have complete information
about the product he intends to buy such as, ingredients, date
• of manufacture, price, quantity etc.
It is because of this reason that the legal framework in India
requires the manufacturers to provide such information on
the package and label of the product.
• (ii) Right to be heard:
The consumer has right to file a complaint and to be heard in
• case of dissatisfaction with a product or a service.
It is because of this reason many firms have set up their own
consumer service and grievance cells.
$\displaystyle 10$ Q. OR
(b)(i)
Give the meaning of a consumer as per the Consumer
Protection Act, 2019.
(ii)
State when can a grievance be directly redressed in
‘State Commission’ and ‘National Commission’ by the
aggrieved party.
• (i) Under the Consumer Protection Act $\displaystyle 2019$:
A consumer is a person who buys any goods or avails
services for a consideration, which has been paid or
promised, or partly paid and partly promised, or under any
• scheme of deferred payment.
It includes any user of such goods or beneficiary of
• services if such use is made with the approval of the buyer.
It applies to both offline and online transactions through
electronic means or by teleshopping or direct selling or
multilevel marketing.
(ii)
A grievance be directly redressed in ‘State Commission’
where value of goods and services paid as consideration
exceeds one crore but does not exceed ten crore rupees
A grievance be directly redressed in ‘National Commission’
where the value of goods or services paid as consideration
exceeds ₹ $\displaystyle 10$ crores.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.