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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 5 · Set 2 · Q9
(a) Explain the following rights of a consumer as per the provisions of Consumer Protection Act, 19: (i) Right to Safety (ii) Right to be Heard
(a)
Explain the following rights of a consumer
as per the provisions of Consumer Protection Act,
$\displaystyle 19$:
(i) Right to Safety
(ii)
Right to be Heard
OR
(b)
State any five reliefs available to the
consumers under Consumer Protection Act, 2019.
Marking-scheme solution
(i)(a)
Right to Safety:
The consumer has a right to be protected against goods
and services which are hazardous to life, health and
property.
Consumers are educated that they should use products
which are standardised as this would be an assurance
of such products meeting quality specifications.
(ii)
Right to be heard:
The consumer has a right to file a complaint and to be
heard in case of dissatisfaction with a good or a
service.
It is because of this reason that many enlightened
business firms have set up their own consumer service
and grievance cells. Many consumer organisations are
also working towards this direction and helping
consumers in redressal of their grievances.
OR
Reliefs under the Consumer Protection Act, $\displaystyle 2019$
:
(i) To remove the defect in goods or deficiency in
service.
(ii)
To replace the defective product with a new one, free
from any defect.
(iii)
To refund the price paid for the product, or the
charges paid for the service.
(iv)
To pay a reasonable amount of compensation for any
loss or injury suffered by the consumer due to the
negligence of the opposite party.
(v)
To pay punitive damages in appropriate
circumstances.
To discontinue the unfair/restrictive trade practice
(vi)
and not to repeat it in future.
Not to offer hazardous goods for sale.
(vii)
To withdraw the hazardous goods from sale.
(viii)
To cease manufacture of hazardous goods and to
(ix)
desist from offering hazardous services.
(x)
To compensate for any loss or injury suffered by a
consumer under product liability action and
withdraw hazardous products from being offered for
sale.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.