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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 3 · Set 1 · Q9
State any five reliefs available to a consumer if the consumer court is satisfied about the genuineness of the complaint.
State any five reliefs available to a consumer if the
consumer court is satisfied about the genuineness
of the complaint.
OR
Explain the following rights of a consumer as
per the Consumer Protection Act, $\displaystyle 2019$ :
(i)
Right to safety
(ii)
Right to consumer education.
Marking-scheme solution
Reliefs available to a consumer if the consumer
court is satisfied about the genuineness of the
complaint. :
(i)
To remove the defect in goods or deficiency in
service.
(ii)
To replace the defective product with a new one,
free from any defect.
(iii)
To refund the price paid for the product, or the
charges paid for the service.
(iv)
To pay a reasonable amount of compensation for
any loss or injury suffered by the consumer due to
the negligence of the opposite party.
(v)
To pay punitive damages in appropriate
circumstances.
To discontinue the unfair/restrictive trade practice
(vi)
and not to repeat it in future.
Not to offer hazardous goods for sale.
(vii)
To withdraw the hazardous goods from sale.
(viii)
To cease manufacture of hazardous goods and to
(ix)
desist from offering hazardous services.
(x)
Compensate for any loss or injury suffered by a
consumer under product liability action and
withdraw hazardous products from being offered
for sale.
To pay any amount
(not less than $\displaystyle 5$% of the value (xi)
of the defective goods or deficient services
provided), to be credited to the Consumer Welfare
Fund or any other organisation/ person, to be
utilised in the prescribed manner.
To issue corrective advertisement to neutralise the
(xii)
effect of a misleading advertisement.
(xiii) To pay adequate costs to the appropriate party.
Right to Safety:
The consumer has a right to be protected against
goods and services which are hazardous to life, health
and property.
Consumers are educated that they should use
products which are standardised as this would be an
assurance of such products meeting quality
specifications.
(b)
Right to consumer education:
The consumer has a right to acquire knowledge
about his rights and reliefs available to him in case
of a product or service is falling short of his
expectation and to be a well informed consumer
throughout life,.
Many consumer organisations and businesses are
educating consumers in this respect.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.