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Business Studies · 2026 · 4 marks
CBSE 2026 · Region 4 · Set 3 · Q26
State any four remedies available to the consumer under the provisions of the Consumer Protection Act, 2019.
State any four remedies available to the consumer under the provisions
of the Consumer Protection Act, 2019.
Marking-scheme solution
Remedies available to the consumer under the provisions of the
Consumer Protection Act :
(i)
To remove the defect in goods or deficiency in service.
(ii)
To replace the defective product with a new one, free from any defect.
(iii)
To refund the price paid for the product, or the charges paid for the
service.
(iv)
To pay a reasonable amount of compensation for any loss or injury
suffered by the consumer due to the negligence of the opposite party.
(v)
To pay punitive damages in appropriate circumstances.
(vi)
To discontinue the unfair/ restrictive trade practice and not to repeat it in
the future.
(vii)
Not to offer hazardous goods for sale.
(viii)
To withdraw the hazardous goods from sale.
(ix)
To cease manufacture of hazardous goods and to desist from offering
hazardous services.
(x)
Compensate for any loss or injury suffered by consumer under product
liability action and withdraw hazardous products from being offered for
sale etc.
(xi)
To issue corrective advertisement to neutralise the effect of a misleading
advertisement.
(xii)
To pay adequate costs to the appropriate party.
(xiii) To pay any amount
(not less than $\displaystyle 5$% of the value of the defective goods or deficient services provided), to be credited to the Consumer
Welfare Fund or any other organisation/person, to be utilised in the
prescribed manner.
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CBSE Class 12 Business Studies past-paper question from the 2026 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.