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Business Studies · 2026 · 4 marks
CBSE 2026 · Region 5 · Set 1 · Q28
Rishabh purchased a car for $\displaystyle 8,00$,000. He insured the car on the same
day from Alex Insurance Company. Rishabh’s car was stolen in Kedwan
while he was on vacation with his family. He promptly filed a First
Information Report (FIR), informed the insurer and submitted all the
required documents.
To Rishabh’s shock, the insurance company rejected his claim, alleging
he had failed to take due care and had parked the car in an unsafe
manner. Determined to challenge this, Rishabh wrote multiple letters to
the insurance company, but the insurance company refused to pay the
compensation.
Rishabh filed a case with District Commission. The District Commission
was satisfied with the genuineness of the complaint and ordered the
insurance company to pay a reasonable amount.
Identify and explain two consumer rights which have been exercised by
Rishabh.
Marking-scheme solution
Consumer Rights which have been exercised by Rishabh:
(i)
Right to be heard
In case of dissatisfaction with a good or a service, the consumer has a right
to file a complaint and to be heard
It is because of this reason that many enlightened business firms have set
up their own consumer service and grievance cells.
(ii)
Right to seek redressal
In case the product or service falls short of his expectations, the
consumer has a right to get relief.
The Consumer Protection Act provides a number of reliefs to the
consumers including replacement of the product, removal of defect,
compensation paid for any loss or injury suffered by consumer, etc.
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CBSE Class 12 Business Studies past-paper question from the 2026board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.