CBSE 2025 · Region 5 · Set 1 · Q32

Identify and explain the communication barrier discussed in

each of the following cases and name the broad category of each

communication barrier to which they relate:

(i)

‘MNB Ltd.’ launches a new software programme using

(i)

Artificial Intelligence. Ajit, the Project Manager, explains the

(i)

new software system to employees in the organisation, using

(i)

terms like 'cloud computing', 'machine learning', etc. Since the

(i)

employees are not specialists in this field, they cannot

(i)

understand the actual meaning of many words used by the

(i)

Project Manager.

(ii)

Rajesh, working as Production Manager in 'KLM Ltd.',

(ii)

approaches the General Manager, Kumar to discuss the

(ii)

problems he is having at work. Rajesh tells him about the

(ii)

increasing workload and the need for additional support.

(ii)

However, Kumar who is working on an important file, keeps

(ii)

glancing at it while nodding occasionally. He does not make eye

(ii)

contact with Rajesh or stop reading the file He responds saying

(ii)

"Okay Rajesh, just try to manage". Rajesh leaves the office

(ii)

feeling disappointed.

(iii)

Suresh is a senior technician at a company manufacturing

(iii)

spare parts of a car. He suggests a new method for reducing the

(iii)

idle time on machines to increase efficiency. He presents his idea

(iii)

during a team meeting and is appreciated by everyone. But the

(iii)

manager Pankaj, does not offer any appreciation award for his

(iii)

brilliant idea.