CBSE 2025 · Region 7 · Set 1 · Q23

'Capro Ltd.', an IT services firm was perceived as a passive

provider focusing on fulfilling clients' orders without much

innovation. In an attempt to change its image, the Chief Technical

Officer of 'Capro Ltd.' called a meeting of technical heads in the

conference room. The meeting was important as it was regarding

launching programmes to encourage employees to generate ideas

for value addition that their clients would appreciate and would

help in changing the company's image.

Shrinivas, a technical head was last to enter the conference room

for the meeting and got a seat near the door of the conference

room. As there was constant movement near the conference room,

he could not attentively focus on the meeting, missing out on

important points discussed in the meeting.

(a)

Identify and state the elements in the communication process

(a)

that led to Shrinivas missing out on important points discussed in

(a)

the meeting.

(b)

State any two other elements of the communication process

(b)

other than the one identified in (a) above.