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Business Studies · 2025 · 3 marks
CBSE 2025 · Region 7 · Set 1 · Q23
'Capro Ltd.', an IT services firm was perceived as a passive provider focusing on fulfilling clients' orders without much innovation. In an attempt…
'Capro Ltd.', an IT services firm was perceived as a passive
provider focusing on fulfilling clients' orders without much
innovation. In an attempt to change its image, the Chief Technical
Officer of 'Capro Ltd.' called a meeting of technical heads in the
conference room. The meeting was important as it was regarding
launching programmes to encourage employees to generate ideas
for value addition that their clients would appreciate and would
help in changing the company's image.
Shrinivas, a technical head was last to enter the conference room
for the meeting and got a seat near the door of the conference
room. As there was constant movement near the conference room,
he could not attentively focus on the meeting, missing out on
important points discussed in the meeting.
(a)
Identify and state the elements in the communication process
that led to Shrinivas missing out on important points discussed in
the meeting.
(b)
State any two other elements of the communication process
other than the one identified in (a) above.
Marking-scheme solution
(a)
The element in the communication process that led to
Shrinivas missing out on important points discussed in the meeting is
Noise.
Noise means some obstruction or hindrance caused to sender, message
or receiver in the process of communication.
(b)
Other elements of the communication process are:
(i)
Sender is the person who conveys his thoughts or ideas to the
receiver.
(ii)
Message is the content of ideas, feelings, suggestions, order,
etc., intended to be communicated.
(iii)
Encoding is the process of converting the message into
communication symbols such as words, pictures, gestures
etc.
(iv)
Media is the path through which encoded message is
transmitted to receiver.
(v)
Decoding is the process of converting encoded symbols of
the sender.
(vi)
Receiver is the person who receives communication of the
sender.
(vii)
Feedback includes all those actions of receiver indicating that
he has received and understood message of the sender.
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CBSE Class 12 Business Studies past-paper question from the 2025 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.