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Business Studies · 2024 · 4 marks
CBSE 2024 · Region 3 · Set 3 · Q28
State any four reliefs that can be issued to the opposite party when the
consumer court is satisfied about the genuineness of the complaint.
Marking-scheme solution
Reliefs to the opposite party.
$\displaystyle 1$) To remove the defect in goods or deficiency in service.
$\displaystyle 2$) To replace the defective product with a new one, free from any
defect.
$\displaystyle 3$) To refund the price paid for the product, or the charges paid for
the service.
$\displaystyle 4$) To pay a reasonable amount of compensation for any loss or
injury suffered by the consumer due to the negligence of the
opposite party.
$\displaystyle 5$) To pay punitive damages in appropriate circumstances.
$\displaystyle 6$) To discontinue the unfair/restrictive trade practice and not to
repeat it in the future.
$\displaystyle 7$) Not to offer hazardous goods for sale.
$\displaystyle 8$) To withdraw the hazardous goods from sale.
$\displaystyle 9$) To cease manufacture of hazardous goods and to desist from
offering hazardous services.
$\displaystyle 10$) To pay any amount
(not less than $\displaystyle 5$% of the value of the defective goods or deficient services provided), to be credited to
the Consumer Welfare Fund or any other organisation/person, to
be utilised in the prescribed manner.
$\displaystyle 11$) To issue corrective advertisement to neutralise the effect of a
misleading advertisement.
$\displaystyle 12$) To pay adequate costs to the appropriate party
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CBSE Class 12 Business Studies past-paper question from the 2024board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.