✓ Board-verified
Business Studies · 2024 · 4 marks
CBSE 2024 · Region 3 · Set 3 · Q28
State any four reliefs that can be issued to the opposite party when the consumer court is satisfied about the genuineness of the complaint.
State any four reliefs that can be issued to the opposite party when the
consumer court is satisfied about the genuineness of the complaint.
Marking-scheme solution
Reliefs to the opposite party.
$\displaystyle 1$) To remove the defect in goods or deficiency in service.
$\displaystyle 2$) To replace the defective product with a new one, free from any
defect.
$\displaystyle 3$) To refund the price paid for the product, or the charges paid for
the service.
$\displaystyle 4$) To pay a reasonable amount of compensation for any loss or
injury suffered by the consumer due to the negligence of the
opposite party.
$\displaystyle 5$) To pay punitive damages in appropriate circumstances.
$\displaystyle 6$) To discontinue the unfair/restrictive trade practice and not to
repeat it in the future.
$\displaystyle 7$) Not to offer hazardous goods for sale.
$\displaystyle 8$) To withdraw the hazardous goods from sale.
$\displaystyle 9$) To cease manufacture of hazardous goods and to desist from
offering hazardous services.
$\displaystyle 10$) To pay any amount
(not less than $\displaystyle 5$% of the value of the defective goods or deficient services provided), to be credited to
the Consumer Welfare Fund or any other organisation/person, to
be utilised in the prescribed manner.
$\displaystyle 11$) To issue corrective advertisement to neutralise the effect of a
misleading advertisement.
$\displaystyle 12$) To pay adequate costs to the appropriate party
More from Consumer Protection
- State any three points of importance of consumer protection from the point of view of business. OR ‘The consumer grievances are redressed by the…2025
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
- Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On reaching home when she opened the packet…2024
- State any four points of the importance of consumer protection from a business perspective.2026
- What is meant by Consumer Protection? Explain any two points of importance of consumer protection from the consumers' point of view. OR Explain the…2023
- Explain the following rights of a consumer provided under The Consumer Protection Act, 2019: (i) Right to be Informed (ii) Right to be Heard OR (i)…2022
- As per Consumer Protection Act, 2019, “the consumer has a right to get relief in case the product or service falls short of his expectations.” Which…2023
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
CBSE Class 12 Business Studies past-paper question from the 2024 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.