CBSE 2024 · Region 5 · Set 1 · Q25

Kewalram started a sweets shop ‘Karamati Sweets’ in 1950. The sweets

were famous all over India for their good quality and people would come

from far and wide to purchase sweets from him. As he grew old, he could

no longer run the shop. So, he sold the shop to one of his neighbours

‘Bholaram’. After a few months, to further increase the revenue,

‘Bholaram’ started engaging in unfair trade practices like using

adulterated khoya and paneer. He thought that no one would know about

it as ‘Karamati Sweets’ had a good image in the eyes of the people.

Slowly, people started falling sick after consuming sweets purchased

from ‘Karamati Sweets’ but they did not know where to go and to whom to

complain. Raghav, a resident of the village had recently completed his

studies. He was also a member of a non-governmental organisation. ‘Meri

Voice’. He felt that the villagers should be made aware about the rights

and reliefs available to them. He started creating awareness about

consumer rights among the villagers to protect their interest through a

series of talks and presentations in the village.

(a)

Identify and explain the consumer right discussed in the above para.

(b)

Also, identify and explain the consumer right violated by ‘Bholaram’

(b)

in the above case.