✓ Board-verified
Business Studies · 2024 · 4 marks
CBSE 2024 · Region 3 · Set 1 · Q28
State any four functions performed by consumer organizations and
non-governmental organizations for protecting and promoting the
interest of consumers.
Marking-scheme solution
Functions performed by consumer organizations and non-
governmental organizations for protecting and promoting the
interest of consumers
1. Educating the general public about consumer rights by
organising training programmes, seminars and workshops.
2. Publishing periodicals and other publications to impart
knowledge about consumer problems, legal reporting, reliefs
available and other matters of interest.
3. Carrying out comparative testing of consumer products in
accredited laboratories to test relative qualities of competing
brands and publishing the test results for the benefit of
consumers.
4. Encouraging customers to strongly protest and take an action
against unscrupulous, exploitative and unfair trade practices of
sellers.
5. Providing legal assistance to consumers by way of providing
aid, legal advice etc. in seeking legal remedy.
6. Filing complaint in appropriate consumer courts on behalf of
the consumers.
7. Taking an initiative in filing cases in consumer courts in the
interest of the general public, not for any individual.
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CBSE Class 12 Business Studies past-paper question from the 2024board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.