CBSE 2023 · Region 3 · Set 1 · Q30

‘MVT Ltd.’ is a leading cosmetic manufacturing company. It has its own consumer service and grievance redressal centre to address consumer concerns. The mobile phone number of the consumer service and grievance redressal cell is printed on the labels of all its products as a policy to get feedback or complaints from their consumers. It also runs various programmes to educate the consumers about their rights and reliefs available to them in case a product

or service falls short of their expectations.

Explain the two rights of the consumers which are

being promoted by the company.