✓ Board-verified
Business Studies · 2023 · 4 marks
CBSE 2023 · Region 1 · Set 1 · Q30
(a) State the role of consumer organisations and non-governmental organisations for the protection and promotion of consumers interests on the basis…
(a)
State the role of consumer organisations and non-governmental
organisations for the protection and promotion of consumers
interests on the basis of any four points.
OR
(b)
State any four reliefs available to the consumers if the consumer
court is satisfied about the genuineness of the complaint.
Marking-scheme solution
Role of Consumer Organisations and NGOs in protecting
consumers interest :
(i)
Educating the general public about consumer rights by
organising training programmes, seminars and
workshops.
(ii)
Publishing periodicals and other publications to impart
knowledge about consumer problems, legal reporting,
reliefs available and other matters of interest.
(iii)
Carrying out comparative testing of consumer
products in accredited laboratories to test relative qualities
of competing brands and publishing the test results for the
benefit of consumers.
(iv)
Encouraging consumers to strongly protest and take
action against unscrupulous exploitative and unfair trade
practices of sellers.
(v)
Providing legal assistance to consumers by way of
providing aid, legal advice etc. in seeking legal remedy.
(vi)
Filing complaints in appropriate consumer courts on
behalf of the consumers.
(vii)
Taking an initiative in filing cases in consumer courts
in the interest of the general public, not for any individual.
State any four reliefs available to the consumers if
the consumer court is satisfied about the genuineness of
the complaint.
(b)
Reliefs available to the consumers
(i)
To remove the defect in goods or deficiency in service.
(ii)
To replace the defective product with a new one, free
from any defect.
(iii)
To refund the price paid for the product or the charges
paid for the service.
(iv)
To pay a reasonable amount of compensation for any
loss or injury suffered by the consumer due to negligence
of the opposite party.
(v)
To pay punitive damages in appropriate
circumstances.
(vi)
To discontinue the unfair/restrictive trade practice
and not to repeat it in the future.
(vii)
Not to offer hazardous goods for sale.
(viii)
To withdraw the hazardous goods from sale.
(ix)
To cease manufacture of hazardous goods and to
desist from offering hazardous services.
(x)
Compensate for any loss or injury suffered by
consumer under product liability action and withdraw
hazardous products from being offered for sale etc.
(xi)
To pay any amount, not less than $\displaystyle 5$% of the value of
the defective goods or deficient services, to be credited to
the Consumer Welfare Fund or any other
organisation/person, to be utilised in the prescribed
manner.
(xii)
To issue corrective advertisement to neutralise the
effect of a misleading advertisement.
(xiii) To pay adequate costs to the appropriate party.
More from Consumer Protection
- State any three points of importance of consumer protection from the point of view of business. OR ‘The consumer grievances are redressed by the…2025
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
- Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On reaching home when she opened the packet…2024
- State any four points of the importance of consumer protection from a business perspective.2026
- What is meant by Consumer Protection? Explain any two points of importance of consumer protection from the consumers' point of view. OR Explain the…2023
- Explain the following rights of a consumer provided under The Consumer Protection Act, 2019: (i) Right to be Informed (ii) Right to be Heard OR (i)…2022
- As per Consumer Protection Act, 2019, “the consumer has a right to get relief in case the product or service falls short of his expectations.” Which…2023
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.