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Business Studies · 2023 · 4 marks
CBSE 2023 · Region 2 · Set 1 · Q30
Rajneesh purchased a $\displaystyle 500$ ml bottle of fruit juice for₹$\displaystyle 60$ in Ahmedabad from a local store. While consumingit, he found an insect floating in it. He sent a legal noticeto the company immediately and decided to approacha Consumer Disputes Redressal Agency for a relief of₹$\displaystyle 2$ lakhs.(i)Which Consumer Disputes Redressal Agency didRajneesh approach, out of the three-tier machineryset up under Consumer Protection Act, $\displaystyle 2019$ forredressal?(ii)If Rajneesh is not satisfied by the order of the aboveAgency, where can he appeal against such order andwithin how many days?(iii)State any two reliefs that can be granted toRajneesh in the above case.
Rajneesh purchased a $\displaystyle 500$ ml bottle of fruit juice for
₹$\displaystyle 60$ in Ahmedabad from a local store. While consuming
it, he found an insect floating in it. He sent a legal notice
to the company immediately and decided to approach
a Consumer Disputes Redressal Agency for a relief of
₹$\displaystyle 2$ lakhs.
(i)
Which Consumer Disputes Redressal Agency did
Rajneesh approach, out of the three-tier machinery
set up under Consumer Protection Act, $\displaystyle 2019$ for
redressal?
(ii)
If Rajneesh is not satisfied by the order of the above
Agency, where can he appeal against such order and
within how many days?
(iii)
State any two reliefs that can be granted to
Rajneesh in the above case.
Marking-scheme solution
(i)
Rajneesh can approach District Consumer
Disputes Redressal Commission (District Commission).
(ii)
If Rajneesh is not satisfied by the order of District
Consumer Disputes Redressal Commission
(District Commission), he can appeal against such order to the State
Consumer Disputes Redressal Commission
(State Commission) within $\displaystyle 45$ days from such order.
(iii)
Reliefs that can be granted to Rajneesh :
(a)
To replace the defective product with a new one.
(b)
To refund the price paid for the product.
(c)
To pay a reasonable amount of compensation for any
loss suffered by the consumer due to the negligence of
the opposite party.
(d)
To pay punitive damages.
(e)
Not to offer such (hazardous) goods for sale.
(f)
To withdraw such (hazardous) goods from sale.
(g)
To cease to manufacture of such (hazardous) goods.
(h)
Compensate for any loss or injury suffered by
consumer under product liability action and withdraw
hazardous products from being offered for sale etc.
(i)
To pay any amount
(not less than $\displaystyle 5$% of the value of such goods) to be credited to Consumer Welfare Fund
or any other organisation/person to be utilised in the
prescribed manner.
(i)
To pay adequate costs to the appropriate party.
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CBSE Class 12 Business Studies past-paper question from the 2023board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.