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Business Studies · 2025 · 6 marks
CBSE 2025 · Region 5 · Set 3 · Q33
(a) Explain any four suitable measures to overcome communication barriers and improve communication effectiveness.
(a)
Explain any four suitable measures to overcome
communication barriers and improve communication
effectiveness.
OR
(b)
Explain the following non- financial incentives:
(i)
Job security
(ii)
Career Advancement Opportunity
(iii)
Job Enrichment
Marking-scheme solution
Measures to overcome communication barriers
(i)
Clarify the ideas before communication
(ii)
Communicate according to the needs of receiver
(iii)
Consult others before communicating
(iv)
Be aware of languages, tone and content of message
(v)
Convey things of help and value to listeners
(vi)
Ensure proper feedback
(vii)
Communicate for present as well as future
(viii)
Follow up communications
(ix)
Be a good listener
(i)
Job security
• $\displaystyle 22$
Employees want their job to be secure. They want certain
stability about future income and work so that they do not
• feel worried on these aspects and work with greater zeal.
However, there is one negative aspect of job security.
When people feel that they are not likely to lose their jobs,
they may become complacent.
• (ii) Career Advancement Opportunity
Managers should provide opportunity to employees to
• improve their skills and be promoted to higher level jobs.
Appropriate skill development programmes, and sound
promotion policy will help employees to achieve
promotions. Promotion works as a tonic and encourages
employees to exhibit improved performance.
• (iii) Job Enrichment
It is concerned with designing jobs that include a greater
variety of work content, require higher level of knowledge
and skill, gives workers more autonomy and responsibility
• and provides opportunity for personal growth.
If jobs are enriched and made interesting, the job itself
becomes a source of motivation to the individual.
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CBSE Class 12 Business Studies past-paper question from the 2025 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.