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Business Studies · 2026 · 6 marks
CBSE 2026 · Region 2 · Set 2 · Q34
(a) Explain any four personal barriers to communication.
(a)
Explain any four personal barriers to communication.
OR
(b)
Explain any four points of importance of controlling function of
management.
Marking-scheme solution
Personal barriers to communication:
(i)
Fear of challenge to authority
If a superior perceives that a particular communication may adversely affect his
authority, he or she may withhold or suppress such communication.
(ii)
Lack of confidence of superior on his subordinates
If superiors do not have confidence on the competency of their subordinates, they may
not seek their advice or opinions.
(iii)
Unwillingness to communicate
Sometimes, subordinates may not be prepared to communicate with their superiors, if
they perceive that it may adversely affect their interests.
(iv)
Lack of proper incentives
If there is no motivation or incentive for communication, subordinates may not take
initiative to communicate.
OR
Q.(b) Explain any four points of importance of controlling function of
management.
Importance of controlling :
(i)
Accomplishing organisational goals
The controlling function measures progress towards the organisational goals
and brings to the light the deviations, if any and indicates corrective action. It,
thus, guides the organisation and keeps it on the right track so that
organisational goals might be achieved.
(ii)
Judging accuracy of standards
A good control system enables management to verify whether the standards set are
accurate and objective. It keeps a careful check on the changes taking place in the
organisation and in the environment and helps to review and revise the standards in
light of such changes.
(iii)
Making efficient use of resources
By exercising control, a manager seeks to reduce wastage and spoilage of resources.
Each activity is performed in accordance with predetermined standards and norms.
(iv)
Improving employee motivation
A good control system ensures that employees know well in advance what they are
expected to do and what are the standards of performance on the basis of which they
will be appraised. It, thus, motivates them and helps them to give better performance.
(v)
Ensuring order and discipline
Controlling creates an atmosphere of order and discipline in the organisation. It helps
to minimise dishonest behaviour on the part of the employees by keeping a close
check on their activities.
(vi)
Facilitating coordination in action
Controlling provides direction to all activities and efforts for achieving organisational
goals. Each department and employee is governed by predetermined standards which
are well coordinated with one another. This ensures that overall organisational
objectives are accomplished
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CBSE Class 12 Business Studies past-paper question from the 2026 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.