✓ Board-verified
Business Studies · 2024 · 4 marks
CBSE 2024 · Region 1 · Set 1 · Q30
Anuj, after a lot of research, paid ‘SS Developers’ an advance of crore to build a lavish house for him. They promised to deliver the < property…
Anuj, after a lot of research, paid ‘SS Developers’ an advance of
crore to build a lavish house for him. They promised to deliver the
<
property within $\displaystyle 18$ months. At the end of $\displaystyle 18$ months, Anuj asked for the
delivery of the property many times but the developer did not respond.
Anuj realized that ‘SS Developers’ was not in a position to hand over the
property to him. Anuj asked for a refund of the money with interest,
which ‘SS Developers’ refused. Anuj approached the consumer court with
his complaint.
(i)
Which grievance redressal agency had Anuj approached ?
(ii)
State any three reliefs Anuj is likely to get, if the consumer court is
satisfied with the complaint.
Marking-scheme solution
(i)
State Commission
(ii)
Reliefs Anuj is likely to get, if the consumer court is
satisfied with the complaint are:
(a)
To refund the price paid for the product, or the charges
paid for the service.
(b)
To pay a reasonable amount of compensation for any
loss or injury suffered by the consumer due to the
negligence of the opposite party.
(c)
To pay punitive damages in appropriate
circumstances.
(d)
To discontinue the unfair/ restrictive trade practice and
not to repeat it in the future.
(e)
Compensate for any loss or injury suffered by
consumer under product liability action and withdraw
hazardous products from being offered for sale etc.
(f)
To pay any amount
(not less than $\displaystyle 5$% of the value of defective goods or deficient services provided) to be
credited to the Consumer Welfare fund or any other
organisation/person, to be utilised in the prescribed
manner.
(g)
To pay adequate costs to the appropriate party.
More from Consumer Protection
- State any three points of importance of consumer protection from the point of view of business. OR ‘The consumer grievances are redressed by the…2025
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
- Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On reaching home when she opened the packet…2024
- State any four points of the importance of consumer protection from a business perspective.2026
- What is meant by Consumer Protection? Explain any two points of importance of consumer protection from the consumers' point of view. OR Explain the…2023
- Explain the following rights of a consumer provided under The Consumer Protection Act, 2019: (i) Right to be Informed (ii) Right to be Heard OR (i)…2022
- As per Consumer Protection Act, 2019, “the consumer has a right to get relief in case the product or service falls short of his expectations.” Which…2023
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality assurance. Identify the quality…2025
CBSE Class 12 Business Studies past-paper question from the 2024 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.