CBSE 2024 · Region 4 · Set 1 · Q29

Nishi had gone to a grocery store to make routine purchases. On reaching

home, as she took out Binx tomato chips packet from the bag to give it to

her son, she felt that it was underweight. She checked its weight on the

kitchen weighing scale and found that it weighed $\displaystyle 60$ grams whereas the

label on the chips packet mentioned the weight of the packet as $\displaystyle 100$

grams. She approached the manufacturer and complained about it. The

manufacturer offered her a gift hamper and requested her not to disclose

this to anyone. Nishi refused to accept the gift hamper and took the issue

to a redressal agency.

(a)

State two responsibilities discharged by Nishi, as a consumer, in the

(a)

above case.

(b)

State any two reliefs which can be granted to Nishi, if the consumer

(b)

court is satisfied with the genuineness of the complaint.