Rushil opened ‘RK Hair and Beauty Salon’ in a reputed locality and appointed fifteen people as salon staff. However, within just a few months, he observed that the employees were leaving the salon one by one and the business was not able to meet even the monthly targets. Rushil asked his manager to find out the reason. The manager reported that quite often, according to the requirement, the hair stylist was asked to do the work of a makeup artist and a makeup artist was asked to do nail care, etc. As a result, the employees were not happy and wanted to work at a salon where work was divided according to their competence and would enhance their specialisation. The manager also added that there was neither any fixed place for hair care, skin care or nail care materials nor for the employees. This created confusion and hindrance in the work and led to further dissatisfaction amongst the staff. As a result, the employees kept leaving the salon leading to high employee turnover ratio and a shortage of experienced staff. Identify and explain the two principles of management discussed above that are not followed in ‘RK Hair and Beauty Salon’.

The principles of management not followed in RK Hair and Beauty Salon are: • 1. Division of work: The principle of Division of work suggests that work can be performed more efficiently if it is divided into specialized tasks. The intent of division of work is to • produce more and better work for the same effort. A trained specialist who is competent, is required to perform each job leading to speacialisation. This results in efficient and effective output. 2. Stability of Personnel: • $\displaystyle 20$ Selected employees should be kept at their post/position for a minimum fixed tenure and should be given • reasonable time to show results. Any adhocism in this regard will create instability among employees and this increases the cost of recruitment, selection and training. • 3. Order: The principle of order states that ‘a place for everything (everyone) and everything (everyone) in its (her/his) • place’. If there is a fixed place for everything and it is present there, then this will result in increased productivity and efficiency.