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Business Studies · 2023 · 4 marks
CBSE 2023 · Region 3 · Set 1 · Q27
Managers in 'Galaxy Enterprises' faced lot of
issues due to barriers in communication leading to
creation of an environment of distrust and
misunderstanding.
Suggest any four measures to improve communication
effectiveness in Galaxy Enterprises'.
Marking-scheme solution
Measures to improve communication effectiveness
:
(i) Clarify the ideas before communication.
(ii)
Communicate according to the needs of
receiver.
(iii)
Consult others before communicating.
(iv)
Be aware of languages, tone and content of
message.
(v)
Convey things of help and value to listeners.
(vi)
Ensure proper feedback to make
communication process more responsive.
(vii)
Communicate for present as well as future.
(viii)
Follow up communication.
Be a good listener.
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CBSE Class 12 Business Studies past-paper question from the 2023board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.