✓ Board-verified
Business Studies · 2025 · 6 marks
CBSE 2025 · Region 2 · Set 3 · Q31
(a) Explain the following steps in the process of staffing: (i) Placement and Orientation (ii) Training and Development (iii) Performance Appraisal…
(a)
Explain the following steps in the process of
staffing:
(i)
Placement and Orientation
(ii)
Training and Development
(iii)
Performance Appraisal
(iv)
Promotion and Career Planning
OR
If an examinee has explained the above point as
follows, full credit is to be given-
OR
(b)
Explain the following non-financial incentives:
(i)
Career Advancement Opportunity
(ii)
Employee Recognition Programmes
(iii)
Job Security
(iv)
Employee Empowerment
Marking-scheme solution
(i)
Placement and Orientation
Placement refers to the employee occupying the position
or post for which the person has been selected.
Orientation refers to introducing the selected employee
to other employees and familiarising him with the rules
and policies of the organisation.
(ii)
Training and Development
Training is any process by which the aptitudes, skills
and abilities of employees to perform specific jobs are
increased. It attempts to improve their performance on
the current job or prepare them for any intended job.
Development refers to the learning opportunities
designed to help employees grow towards maturity and
actualisation of their potential capacities. It not only
improves job performance but also brings about growth
of the personality.
§ Everyone must have the opportunity to rise to the top.
The best way to provide such an opportunity is to
facilitate employee learning.
§ For this, organisations have either in-house training
centers or have forged alliances with training and
educational institutes to ensure continuing learning of
their employees.
§ What people seek is not simply a job but a career. By
offering the opportunities for career advancement to
their members, organisations are not only able to
attract but also retain its talented people.
(iii)
Performance Appraisal
Performance appraisal means evaluating an employee’s
current and/or past performance as against certain
predetermined standards.
The employee is expected to know what the standards
are and the superior is to provide the employee feedback
on his/her performance. The performance appraisal
process, therefore, will include defining the job,
appraising performance and providing feedback.
Promotion and Career Planning
Promotions are an integral part of people’s career. They
refer to being placed in positions of increased
responsibility. They usually mean more pay,
responsibility and job satisfaction.
It becomes necessary for all organisations to address
career related issues and promotional avenues for their
employees.
Career Advancement Opportunity
Managers should provide opportunity to employees to
improve their skills and be promoted to higher level
jobs.
Appropriate skill development programmes, and sound
promotion policy will help employees to achieve
promotions. Promotion works as a tonic and encourages
employees to exhibit improved performance.
(ii)
Employee Recognition Programmes
Recognition means acknowledgment with a show of
appreciation. Employees feel that what they do should
be recognised by others.
When such appreciation is given to the work performed
by employees, they feel motivated to perform/work at
higher level.
e.g. Congratulating the employee for good performance,
displaying on the notice board etc.
(iii)
Job Security
Employees want their job to be secure. They want
certain stability about future income and work so that
they do not feel worried on these aspects and work with
greater zeal.
However, there is one negative aspect of job security.
When people feel that they are not likely to lose their
jobs, they may become complacent.
(iv)
Employee Empowerment
Empowerment means giving more autonomy and
powers to subordinates.
Empowerment makes people feel that their jobs are
important. This feeling contributes positively to the use
of skills and talents in the job performance.
More from Staffing
- Explain any three merits and three demerits of internal sources of recruitment. OR Explain any four non-financial incentives which motivate employees…2024
- Neeraj Ltd. started an airline to provide good quality air services. For the same, he purchased ten aircrafts. Out of these, two aircrafts would be…2024
- Explain the following steps in the process of staffing: (i) Estimating manpower requirements (ii) Placement and orientation (iii) Performance…2026
- Identify the external source of recruitment illustrated by the picture given below:2023
- 'Estimating manpower requirements is not merely knowing how many persons we need.’ What else is needed while estimating manpower requirements? State…2022
- ‘Promotion stops infusion of new blood in the organisation.’ However it is still being used as a good source of filling the vacancies internally.…2022
- 'External sources of recruitment may lead to dissatisfaction and frustration among existing employees. They may feel that their chances of promotion…2022
- State any four merits of internal sources of recruitment. OR State any four benefits of training to the organization.2026
CBSE Class 12 Business Studies past-paper question from the 2025 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.