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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 3 · Set 3 · Q9
Explain the following rights of a consumer as per the Consumer Protection Act, 2019: (i)Right to seek redressal (ii)Right to safety
Explain the following rights of a consumer as per the
Consumer Protection Act, $\displaystyle 2019$ :
(i)
Right to seek redressal
(ii)
Right to safety
OR
State any five responsibilities that should be kept in
mind by a consumer while purchasing, using and
consuming goods and services.
Marking-scheme solution
(i)
Right to seek redressal:
The consumer has a right to get relief in case the
product or service falls short of his expectations.
The Consumer Protection Act, $\displaystyle 2019$ provides a number
of reliefs to the consumers including replacement of the
product, removal of defect, compensation paid for any
loss or injury suffered by consumer, etc.
(ii)
Right to Safety:
The consumer has a right to be protected against goods
and services which are hazardous to life, health and
property.
Consumers are educated that they should use products
which are standardised as this would be an assurance of
such products meeting quality specifications.
OR
Responsibilities that should be kept in mind by a
consumer while purchasing, using and consuming
goods and services :
(i)
Be aware about the various goods and services available
in the market, so that intelligent and wise choice can be
made.
(ii)
Buy only standardized goods as they provide quality
assurance.
(iii)
Learn about the risk associated with products and
services, follow manufacturers instructions and use the
products safely.
(iv)
Read labels carefully to have information about prices,
net weight, manufacturing and expiry dates etc.
(v)
Assert yourself to ensure that you get a fair deal.
Be honest in your dealings and choose only from legal
(vi)
goods and services and discourage unscrupulous
practices.
Ask for a cash memo on purchase of goods and services
(vii)
as this would serve as a proof of the purchase made.
File a complaint in an appropriate consumer forum in
(viii)
case of a shortcoming in the quality of goods purchased
or services availed.
Form consumer societies which would play an active
(ix)
part in educating consumers and safeguarding their
interests.
(x)
Respect the environment. Avoid waste, littering and
contributing to pollution.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.