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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 4 · Set 2 · Q10
(a) Explain the following rights of a consumer as per The Consumer Protection Act, 2019: (i) Right to be Heard (ii) Right to be Informed
(a)
Explain the following rights of a consumer as per The Consumer
Protection Act, $\displaystyle 2019$ :
(i)
Right to be Heard
(ii)
Right to be Informed
OR
(b)
State any five responsibilities of a consumer as per The Consumer
Protection Act, 2019.
Marking-scheme solution
• (i) Right to be heard:
The consumer has right to file a complaint and to be heard in
• case of dissatisfaction with a product or a service.
It is because of this reason many firms have set up their own
consumer service and grievance cells.
• (ii) Right to be informed:
The consumer has a right to have complete information
about the product he intends to buy such as, ingredients, date
• of manufacture, price, quantity etc.
It is because of this reason that the legal framework in India
requires the manufacturers to provide such information on
the package and label of the product.
OR
Q. State any five responsibilities of a consumer as per The
Consumer Protection Act, 2019.
Responsibilities of the consumer as per The Consumer
Protection Act, $\displaystyle 2019$:
(i)
Be aware about various goods and services available in the
market so that an intelligent and wise choice can be made.
(ii)
Buy only standardised goods as they provide quality
assurance. Thus, look for ISI mark on electrical goods, FPO
mark on food products, Hallmark on jewellery etc.
(iii)
Learn about the risks associated with products and
services, follow manufacturer’s instructions and use the
products safely.
(iv)
Read labels carefully so as to have information about
prices, net weight, manufacturing and expiry dates, etc.
(v)
Assert yourself to ensure that you get a fair deal.
(vi)
Be honest in your dealings and choose only from legal
source and discourage unscrupulous practices like black-
marketing, hoarding etc.
(vii)
Ask for a cash memo on purchase of goods or services.
This would serve as a proof of the purchase made.
(viii)
File a complaint in an appropriate consumer forum in
case of a shortcoming in the quality of goods purchased or
services availed. Do not fail to take an action even when the
amount involved is small.
(ix)
Form consumer societies which would play an active role
in educating consumers and safeguarding their interests.
(x)
Respect the environment. Avoid waste, littering and
contributing to pollution.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.