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Business Studies · 2025 · 3 marks
CBSE 2025 · Region 2 · Set 1 · Q24
Aman, a young graduate was living away from home in
another city. He had problems in cooking and heating food. He decided to purchase a microwave oven for the same. He
went to the market, visited many shops and compared
various microwave oven brands available in the market. He
compared features, price, after-sale-service and customer
reviews etc. to make an informed choice as per his needs.
After selecting the oven, he checked that it should have an
ISI mark. This gave him confidence about the safety,
standards and quality of the oven.
After reaching home he followed the manufacturer's
instructions for safe installation and use of microwave
oven. This helped him in avoiding any risk associated with
the usage of microwave oven.
By doing all this Aman kept in mind various
responsibilities while purchasing and using the microwave
oven. Still he left some of the responsibilities that were not
fulfilled by him.
State any three such responsibilities.
Marking-scheme solution
Responsibilities that were not fulfilled by Aman:
(i)
Be honest in your dealings. Choose only from legal goods
and services and discourage unscrupulous practices like black-
marketing, hoarding, etc.
(ii)
Ask for a cash memo on purchase of goods or services.
This would serve as a proof of the purchase made.
(iii)
File a complaint in an appropriate consumer forum in case
of a shortcoming in the quality of goods purchased or services
availed. Do not fail to take an action even when the amount
involved is small.
(iv)
Form consumer societies which would play an active part
in educating consumers and safeguarding their interests.
(v)
Respect the environment. Avoid waste, littering and
contributing to pollution.
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CBSE Class 12 Business Studies past-paper question from the 2025board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.