'AK Ltd.' is a large company with $\displaystyle 4000$ workers engaged in

production of wide varieties of spices used in the Indian kitchen.

The company has been struggling with a persistent issue of

workers making unreasonable demands and going on strike

frequently. To address the issue, the Chief Executive Officer

appointed a management expert who will analyse the situation

and suggest solutions to overcome the problem. The

management expert analysed the situation and suggested that

the company could resolve the issue by following Taylor's

principle of Scientific Management which suggested complete

mental revolution on the part of both management and workers.

It means that management and workers should transform their

thinking, where even trade unions will not think of going on

strike. It emphasises that prosperity of the employer cannot

exist for a long time unless it is accompanied by the prosperity

for the employees and vice versa.

(i)

Identify and explain the principle of Scientific Management

(i)

discussed in the above case by the management expert.

(ii)

Also, explain another principle suggested by Taylor, which is

(ii)

an extension of the principle identified in (i) above.

• (i) Harmony, Not Discord: This principle emphasises that there should be complete harmony between the management and the workers. Both should realise that each one is important. There should be complete mental revolution on the part of both management and workers and the workers • should transform their thinking. Management should share the gains of the company, if any, with the workers. At the same time workers should work hard and be willing to embrace change for the good of the company. • (ii) Cooperation, Not Individualism: This principle emphasises that there should be complete cooperation between the labour and the management instead of individualism. Competition should be replaced by cooperation and both the management and • the workers should realise that they need each other. Management should not close its ears to any constructive suggestions made by the employees and should reward the suggestions which results in substantial reduction in cost. They should be part of management. If any important decisions are taken, workers should be taken into confidence.