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Business Studies · 2025 · 4 marks
CBSE 2025 · Region 1 · Set 1 · Q27
Abha had guests at home. She ordered vegetable, biryani
from 'Biryani House’. The biryani came in a beautiful
packaging and Abha opened it with lot of excitement.
However, when she started serving biryani to the guests, she
realised that it was non-vegetarian. She checked the package
and noticed that there was no indication whether it was a
vegetarian or non-vegetarian biryani. She contacted 'Biryani
House' for the same. The manager at 'Biryani House'
apologized and immediately sent a vegetarian biryani along
with complimentary sweet dish.
Identify and explain the two consumer rights discussed in the
above case.
Marking-scheme solution
The two consumer rights discussed in the above case are:
(a)
Right to be informed
§ The consumer has a right to have complete information about
the product he intends to buy such as, ingredients, date of
manufacture, price, quantity etc.
§ It is because of this reason that the legal framework in India
requires the manufacturers to provide such information on the
package and label of the product.
(b)
Right to seek redressal
§ The consumer has a right to get relief in case the product or
service falls short of his expectations.
§ The Consumer Protection Act provides relief to customers
such as replacement of product, removal of defect in the
product, compensation for any loss or injury suffered by the
consumer.
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CBSE Class 12 Business Studies past-paper question from the 2025board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.