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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 2 · Set 2 · Q9
State any five responsibilities of a consumer provided under TheConsumer Protection Act, 2019.Explain the following rights of a consumer provided under TheConsumer Protection Act, $\displaystyle 2019$ :(i)Right to Safety(ii)Right to Consumer Education
State any five responsibilities of a consumer provided under The
Consumer Protection Act, 2019.
Explain the following rights of a consumer provided under The
Consumer Protection Act, $\displaystyle 2019$ :
(i)
Right to Safety
(ii)
Right to Consumer Education
Marking-scheme solution
Responsibilities of the consumer as per The Consumer
Protection Act, $\displaystyle 2019$:
(i)
Be aware about various goods and services available in the
market so that an intelligent and wise choice can be made.
(ii)
Buy only standardised goods as they provide quality
assurance. Thus, look for ISI mark on electrical goods, FPO
mark on food products, Hallmark on jewellery etc.
(iii)
Learn about the risks associated with products and
services, follow manufacturer’s instructions and use the
products safely.
(iv)
Read labels carefully so as to have information about
prices, net weight, manufacturing and expiry dates, etc.
(v)
Assert yourself to ensure that you get a fair deal.
(vi)
Be honest in your dealings and choose only from legal
source and discourage unscrupulous practices like black-
marketing, hoarding etc.
(vii)
Ask for a cash memo on purchase of goods or services.
This would serve as a proof of the purchase made.
(viii)
File a complaint in an appropriate consumer forum in
case of a shortcoming in the quality of goods purchased or
services availed. Do not fail to take an action even when the
$\displaystyle 10$ Q. amount involved is small.
(ix)
Form consumer societies which would play an active role
in educating consumers and safeguarding their interests.
(x)
Respect the environment. Avoid waste, littering and
contributing to pollution.
Explain the following rights of a consumer provided
under The Consumer Protection Act, $\displaystyle 2019$ :
(i)
Right to Safety
(ii)
Right to Consumer Education
(i)
Right to Safety
§ Consumer has the right to be protected against goods and
services which are hazardous to life, health and property.
§ Right to get protection against the risks caused due to the
use of substandard products or products that do not
conform to the safety norms.
(ii)
Right to consumer education
§ The consumer has the right to acquire knowledge and to be
a well informed consumer.
§ He should be aware about his rights and the reliefs
available to him in case of a product or service is falling
short of his expectations.
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CBSE Class 12 Business Studies past-paper question from the 2022board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.