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Business Studies · 2026 · 4 marks
CBSE 2026 · Region 5 · Set 1 · Q29
Hitesh started a garment manufacturing company recently. However, hesoon began facing several problems like targets not met, conflicts amongmanagers, high labour turnover, etc. He hired a management consultantto find out what was going wrong. The consultant conductedinvestigations and gave the following observations :(i)In Production Department, workers were receiving instructionsfrom both, the Production Manager and the Marketing Manager.As a result, there was a lot of confusion regarding tasks to be done.(ii)Promotions were given only to women employees. Other employeesdid not get equal opportunities in the company to rise.Identify and explain the two principles of management given byFayol which are not being followed in Hitesh’s company.
Hitesh started a garment manufacturing company recently. However, he
soon began facing several problems like targets not met, conflicts among
managers, high labour turnover, etc. He hired a management consultant
to find out what was going wrong. The consultant conducted
investigations and gave the following observations :
(i)
In Production Department, workers were receiving instructions
from both, the Production Manager and the Marketing Manager.
As a result, there was a lot of confusion regarding tasks to be done.
(ii)
Promotions were given only to women employees. Other employees
did not get equal opportunities in the company to rise.
Identify and explain the two principles of management given by
Fayol which are not being followed in Hitesh’s company.
Marking-scheme solution
Two principles of management given by Fayol which are not being
followed in Hitesh’s company:
(i)
Unity of Command
The principle of unity of command states that each employee in an
organisation should receive orders from one superior only and he should
be responsible to only one superior.
It prevents confusion regarding tasks to be done.
(ii)
Equity
This principle advocates that there should be no discrimination against
anyone on account of sex, religion, language, caste, belief, nationality
etc.
It emphasizes kindliness and justice in the behaviour of managers
towards the workers to ensure loyalty and devotion.
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CBSE Class 12 Business Studies past-paper question from the 2026board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.