✓ Board-verified
Business Studies · 2022 · 5 marks
CBSE 2022 · Region 4 · Set 3 · Q12
Explain the following rights of a consumer as per The ConsumerProtection Act, $\displaystyle 2019$ :(i)Right to Consumer Education(ii)Right to Seek RedressalState any five remedies/reliefs available to a consumer as per TheConsumer Protection Act, 2019.
Explain the following rights of a consumer as per The Consumer
Protection Act, $\displaystyle 2019$ :
(i)
Right to Consumer Education
(ii)
Right to Seek Redressal
State any five remedies/reliefs available to a consumer as per The
Consumer Protection Act, 2019.
Marking-scheme solution
(i)
Right to consumer education.
§ The consumer has the right to acquire knowledge and to be
a well informed consumer.
§ He should be aware about his rights and the reliefs
available to him in case of a product or service is falling
short of his expectations.
(ii)
Right to seek redressal:
§ The consumer has a right to get relief in case the product or
service falls short of his expectations.
§ The Consumer Protection Act provides relief to customers
such as replacement of product, removal of defect in the
$\displaystyle 14$ Q. product, compensation for any loss or injury suffered by
the consumer.
State any five remedies/reliefs available to a consumer
as per The Consumer Protection Act, 2019.
Remedies/reliefs available to a consumer as per The
Consumer Protection Act, 2019.
(i)
To remove the defect in goods or the deficiency in service.
(ii)
To replace the defective product with a new one, free from
any defect.
(iii)
To refund the price paid for the product.
(iv)
To pay a reasonable amount of compensation for any loss
or injury suffered by the consumer due to negligence of the
opposite party.
(v)
To pay punitive damages in appropriate circumstances.
(vi)
To discontinue the unfair/ restrictive trade practice and not
to repeat the same in future.
(vii)
Not to offer hazardous goods for sale.
(viii)
To withdraw hazardous goods from sale.
(ix)
To cease manufacture of hazardous goods.
(x)
Compensate for any loss or injury suffered by consumer
under product liability action and withdraw hazardous products
from being offered for sale etc.
More from Consumer Protection
- State any three points of importance of consumer protection from the point of view of business. OR ‘The…2025
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality…2025
- Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On…2024
- State any four points of the importance of consumer protection from a business perspective.2026
- What is meant by Consumer Protection? Explain any two points of importance of consumer protection from the…2023
- Explain the following rights of a consumer provided under The Consumer Protection Act, 2019: (i) Right to be…2022
- As per Consumer Protection Act, 2019, “the consumer has a right to get relief in case the product or service…2023
- One of the responsibilities of an aware consumer is to buy only standardised goods as they provide quality…2025
CBSE Class 12 Business Studies past-paper question from the 2022board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.