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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 4 · Set 3 · Q12
(a) Explain the following rights of a consumer as per The Consumer Protection Act, 2019: (i) Right to Consumer Education (ii) Right to Seek Redressal
(a)
Explain the following rights of a consumer as per The Consumer
Protection Act, $\displaystyle 2019$ :
(i)
Right to Consumer Education
(ii)
Right to Seek Redressal
OR
(b)
State any five remedies/reliefs available to a consumer as per The
Consumer Protection Act, 2019.
Marking-scheme solution
(i)
Right to consumer education.
§ The consumer has the right to acquire knowledge and to be
a well informed consumer.
§ He should be aware about his rights and the reliefs
available to him in case of a product or service is falling
short of his expectations.
(ii)
Right to seek redressal:
§ The consumer has a right to get relief in case the product or
service falls short of his expectations.
§ The Consumer Protection Act provides relief to customers
such as replacement of product, removal of defect in the
$\displaystyle 14$ Q. product, compensation for any loss or injury suffered by
the consumer.
State any five remedies/reliefs available to a consumer
as per The Consumer Protection Act, 2019.
Remedies/reliefs available to a consumer as per The
Consumer Protection Act, 2019.
(i)
To remove the defect in goods or the deficiency in service.
(ii)
To replace the defective product with a new one, free from
any defect.
(iii)
To refund the price paid for the product.
(iv)
To pay a reasonable amount of compensation for any loss
or injury suffered by the consumer due to negligence of the
opposite party.
(v)
To pay punitive damages in appropriate circumstances.
(vi)
To discontinue the unfair/ restrictive trade practice and not
to repeat the same in future.
(vii)
Not to offer hazardous goods for sale.
(viii)
To withdraw hazardous goods from sale.
(ix)
To cease manufacture of hazardous goods.
(x)
Compensate for any loss or injury suffered by consumer
under product liability action and withdraw hazardous products
from being offered for sale etc.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.