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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 1 · Set 2 · Q9
Explain the following rights of a consumer ae per the Consumer Protection Act, 2019: (i) Right to seek redressal (ii) Right to consumer education.
Explain the following rights of a consumer ae per the
Consumer Protection Act, $\displaystyle 2019$ :
(i)
Right to seek redressal
(ii)
Right to consumer education.
OR
State any five reliefs available to a consumer under
the Consumer Protection Act, $\displaystyle 2019$ when consumer
court is satisfied about the genuineness of the complaint.
Marking-scheme solution
(i)
Right to seek redressal:
The consumer has a right to get relief in case the
product or service falls short of his expectations.
The Consumer Protection Act, $\displaystyle 2019$ provides a number
of reliefs to the consumers including replacement of the
product, removal of defect, compensation paid for any
loss or injury suffered by consumer, etc.
(ii)
Right to consumer education:
The consumer has a right to acquire knowledge about his
rights and reliefs available to him in case of a product or
service is falling short of his expectation and to be a well
informed consumer throughout life,
Many consumer organisations and businesses are
educating consumer in this respect.
OR
Reliefs under the Consumer Protection Act, $\displaystyle 2019$
:
(i) To remove the defect in goods or deficiency in service.
(ii)
To replace the defective product with a new one, free
from any defect.
(iii)
To refund the price paid for the product, or the charges
paid for the service.
(iv)
To pay a reasonable amount of compensation for any
loss or injury suffered by the consumer due to the
negligence of the opposite party.
(v)
To pay punitive damages in appropriate
circumstances.
To discontinue the unfair/restrictive trade practice and
(vi)
not to repeat it in future.
Not to offer hazardous goods for sale.
(vii)
To withdraw the hazardous goods from sale.
(viii)
To cease manufacture of hazardous goods and to desist
(ix)
from offering hazardous services.
(x)
To compensate for any loss or injury suffered by a
consumer under product liability action and withdraw
hazardous products from being offered for sale.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.