CBSE 2022 · Region 5 · Set 1 · Q11

Asha is living in a small village of Rajasthan. Her

mother has good culinary skills. Inspired from her

mother she joined a course of 'Food and Beverages

Production' in Jaipur. After completing her course

she asked her mother to open a sweets shop in

Jaipur, to which her mother agreed. The business

was doing well and had started growing. To expand

her business she felt the need of additional

personnel. Instead of selecting personnel from any

other source she thought of helping her relatives

and appointed five of them. But after doing all

efforts she found that none of her relatives were

providing satisfactory service leading to lower

productivity. Also, the quality of the products

started deteriorating.

This made Asha to realise that the ability of an

organisation to achieve its goals depends upon the

quality of its human resources. This was ignored by

her at the time of selecting the personnel for her

expansion programme.

(a)

Identify and state the function of

(a)

management which could have helped Asha

(a)

at the time of fulfilling her need of additional

(a)

personnel in the organisation.

(b)

State any three benefits of the function

(b)

identified in (a) above.