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Business Studies · 2022 · 5 marks
CBSE 2022 · Region 5 · Set 1 · Q11
Asha is living in a small village of Rajasthan. Her mother has good culinary skills. Inspired from her mother she joined a course of 'Food and…
Asha is living in a small village of Rajasthan. Her
mother has good culinary skills. Inspired from her
mother she joined a course of 'Food and Beverages
Production' in Jaipur. After completing her course
she asked her mother to open a sweets shop in
Jaipur, to which her mother agreed. The business
was doing well and had started growing. To expand
her business she felt the need of additional
personnel. Instead of selecting personnel from any
other source she thought of helping her relatives
and appointed five of them. But after doing all
efforts she found that none of her relatives were
providing satisfactory service leading to lower
productivity. Also, the quality of the products
started deteriorating.
This made Asha to realise that the ability of an
organisation to achieve its goals depends upon the
quality of its human resources. This was ignored by
her at the time of selecting the personnel for her
expansion programme.
(a)
Identify and state the function of
management which could have helped Asha
at the time of fulfilling her need of additional
personnel in the organisation.
(b)
State any three benefits of the function
identified in (a) above.
Marking-scheme solution
The function of management which could have helped
Asha at the time of fulfilling her need of additional
personnel in the organization is Staffing.
Staffing is the function of management which is concerned
with obtaining, utilizing and maintaining a satisfactory and
satisfied workforce.
(b)
Benefits of Staffing function :
(i)
It helps in discovering and obtaining competent
personnel for various jobs.
(ii)
It helps in higher performance by putting the right
person on the right job.
(iii)
It ensures the continuous survival and growth of the
enterprise through the succession planning for
managers.
(iv)
It helps to ensure optimum utilization of human
resources by avoiding overmanning and also
indicating in advance the shortages of personnel.
(v)
It improves job satisfaction and morale of employees
through objective assessment and fair reward of their
contribution.
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CBSE Class 12 Business Studies past-paper question from the 2022 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.