CBSE 2023 · Region 4 · Set 2 · Q21

‘Yellow Pumpkin’ is an Italian restaurant in Delhi, well known for its fresh and authentic dishes including pasta, pizza, etc. It has been serving its customers for the last $\displaystyle 20$ years. It had been winning various awards and recognition for its services. During Covid-$\displaystyle 19$, it suffered huge losses. As the effect of Covid reduced and the business started picking up, the management of ‘Yellow Pumpkin’ also decided to go in for home delivery service to increase its revenue and profit. For this they needed support of their workers to work overtime. ‘Yellow Pumpkin’ entered into an agreement with its workers to put in extra hours without additional payment to revive it out of losses. In return, they promised to increase the wages of the workers when the mission is accomplished. The

workers put in extra hours as committed and in just three months, the restaurant’s business turned around and it became profitable again. ‘Yellow Pumpkin’ honoured its commitment and not only increased the wages of the workers but also gave them bonus as an additional incentive. Identify and explain the principle of management followed by Yellow Pumpkin.