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Business Studies · 2023 · 3 marks
CBSE 2023 · Region 5 · Set 1 · Q22
Vibhu joined as a Chief Executive Officer. (CEO) of 'Mega Marut Ltd.’, a firm manufacturing cars. On the first day he addressed his subordinates…
Vibhu joined as a Chief Executive Officer. (CEO) of 'Mega
Marut Ltd.’, a firm manufacturing cars. On the first day he
addressed his subordinates saying that organisations should have
a chain of authority and communication that runs from top to
bottom and should be followed by managers and the
subordinates. He also added that for routine matters a worker
can not directly contact the CEO but in an emergency he/she
may contact directly.
Vibhu discussed an important principle of management. Identify
and explain the principle with the help of an example.

Marking-scheme solution
Principle of management discussed by Vibhu is ‘Scalar
Chain’.
Organisations should have a chain of authority and communication
that runs from top to bottom and should be followed by managers
and the subordinates. The formal lines of authority from highest to
lowest ranks are known as Scalar Chain.
Example: Let us consider a situation where there is one head ‘A’
who has two lines of authority under her/him. One line consists of B-
C-D-E-F. Another line of authority under ‘A’ is L-M-N-O-P. If ‘E’
has to communicate with ‘O’ who is at the same level of authority
then he/she has to transverse the route E-D-C-B-A-L-M-N-O. This is
due to the Scalar chain being followed in this case. This is for
routine matters. But in case of emergency ‘E’ may directly contact
‘O’ through Gang Plank.
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CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.