CBSE 2022 · Region 5 · Set 2 · Q12

Asha is living in a small village of Rajasthan.

Her mother has good culinary skills. Inspired from

her mother she joined a course of 'Food and

Beverages Production' in Jaipur. After completing

her course she asked her mother to open a sweets

shop in Jaipur, to which her mother agreed. The

business was doing well and had started growing.

To expand her business she felt the need of

additional personnel. Instead of selecting personnel

from any other source she thought of helping her

relatives and appointed five of them. But after

doing all efforts she found that none of her relatives

were providing satisfactory service leading to

lower productivity. Also, the quality of the

products started deteriorating.

This made Asha to realise that the ability of an

organisation to achieve its goals depends upon the

quality of its human resources. This was ignored by

her at the time of selecting the personnel for her

expansion programme.

(a)

Identify and state the function of

(a)

management which could have helped Asha

(a)

at the time of fulfilling her need of additional

(a)

personnel in the organisation.