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Business Studies · 2026 · 6 marks
CBSE 2026 · Region 3 · Set 1 · Q31
‘Global Tech Ltd.’ was a multinational company that manufactured modern electronics devices and employed nearly 10,000 people from across the world.…
‘Global Tech Ltd.’ was a multinational company that manufactured
modern electronics devices and employed nearly $\displaystyle 10,000$ people from
across the world. The company had a well-defined organisational
structure with separate departments for finance, marketing and
production. Every department had its own objectives, policies and style of
working. As each department performed its activities in isolation from
others, conflicts arose within the organisation.
Further, due to complex technology involved in producing modern
electronic devices, ‘Global Tech Ltd.’ relied heavily on specialists. The
specialists were confident of their professional knowledge and often did
not consider suggestions from others in matters pertaining to their area
of specialisation. This resulted in conflict among different specialists and
others in the organisation. As the company continued to grow, more
employees from different backgrounds and work habits joined the
organisation. The increasing size of workforce, along with departmental
differences and dependence on specialists, made it difficult to ensure that
everyone worked towards the same organisational goals. Therefore it
became necessary for the management to harmonise individual goals
with organisational goals and integrate the efforts of departments and
specialists to achieve common objectives.
(i)
Identify and state the concept which would help ‘Global Tech Ltd.’ in
bringing together the efforts of employees and specialists to achieve
common goals of the organisation.
(ii)
Quoting lines from the given case, state any three points of
importance of the concept identified in (i) above.
Marking-scheme solution
(i)
The concept identified in the above case is Coordination.
Coordination is the process by which a manager synchronises the
activities of different departments.
(ii)
Importance of Coordination
1. “Every department had its own objectives, policies and style of
working.”
Or
“As each department performed its activities in isolation from others,
conflicts arose within the organisation.”
Functional differentiation in an organisation leads to creation of
departments, divisions and sections like finance, production etc. and
coordination helps in linking the activities of various departments.
2. “The specialists were confident of their professional knowledge and
often did not consider suggestions from others in matters pertaining to
their area of specialisation. This resulted in conflict among different
specialists and others in the organisation”
Modern organisations have high degree of specialisation where
specialists usually think that they only are qualified to evaluate, judge and
decide and do not take advice from others, leading to conflict and thus,
coordination helps in reconciling their differences.
3. “The increasing size of workforce, along with departmental differences
and dependence on specialists, made it difficult to ensure that everyone
worked towards the same organisational goals.”
With the growth in size and the number of people employed by the
organisation increases, coordination is needed to integrate their efforts
and activities and to harmonize individual goals and organisational goals.
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CBSE Class 12 Business Studies past-paper question from the 2026 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.