CBSE 2026 · Region 3 · Set 1 · Q31

‘Global Tech Ltd.’ was a multinational company that manufactured

modern electronics devices and employed nearly $\displaystyle 10,000$ people from

across the world. The company had a well-defined organisational

structure with separate departments for finance, marketing and

production. Every department had its own objectives, policies and style of

working. As each department performed its activities in isolation from

others, conflicts arose within the organisation.

Further, due to complex technology involved in producing modern

electronic devices, ‘Global Tech Ltd.’ relied heavily on specialists. The

specialists were confident of their professional knowledge and often did

not consider suggestions from others in matters pertaining to their area

of specialisation. This resulted in conflict among different specialists and

others in the organisation. As the company continued to grow, more

employees from different backgrounds and work habits joined the

organisation. The increasing size of workforce, along with departmental

differences and dependence on specialists, made it difficult to ensure that

everyone worked towards the same organisational goals. Therefore it

became necessary for the management to harmonise individual goals

with organisational goals and integrate the efforts of departments and

specialists to achieve common objectives.

(i)

Identify and state the concept which would help ‘Global Tech Ltd.’ in

(i)

bringing together the efforts of employees and specialists to achieve

(i)

common goals of the organisation.

(ii)

Quoting lines from the given case, state any three points of

(ii)

importance of the concept identified in (i) above.