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Business Studies · 2026 · 3 marks
CBSE 2026 · Region 5 · Set 2 · Q21
‘DF Telecom Ltd.’, which produces a range of mobile phones for the
Indian market, set a target to produce $\displaystyle 30,000$ units of mobile phones in
the month of December 2025. This was the benchmark against which
actual performance would be measured. At the end of the month, it was
found that only $\displaystyle 27,000$ units were produced.
Concerned with the shortfall, the General Manager asked the
Production Manager to find out and resolve the problem.
State the steps related to the process of one of the functions of
management which the Production Manager has to take to find out and
resolve the problem.
Marking-scheme solution
The steps related to the process of Controlling function which the
production manager has to take to find out and resolve the problem:
(i)
Analysing Deviations which involves using ‘management by
exception’ to determine the acceptable range of deviations and ‘Critical
Point Control’ to attend to the deviations in key areas of business more
urgently than in insignificant areas and analysing their causes.
(ii)
Taking corrective action when the deviations go beyond the
acceptable range, especially in the important areas, so that deviations
do not occur again and standards are accomplished.
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CBSE Class 12 Business Studies past-paper question from the 2026board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.