‘RAVL’ is a company manufacturing LED bulbs. To ensure efficiency in production, the workers are given monthly targets. For the month of October…

‘RAVL’ is a company manufacturing LED bulbs. To ensure efficiency in production, the workers are given monthly targets. For the month of October $\displaystyle 2025$, the workers were given a target to produce $\displaystyle 8,000$ bulbs. At the end of the month, it was found that actual production was only ,$\displaystyle 000$ bulbs. After investigation, it was found that the target was not met due to shortage of trained workers. To resolve the problem, the Production Manager arranged training programmes for workers and also hired additional workers. Which step of the controlling process was followed by the Production Manager to resolve the problem of shortage of trained workers ?