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Business Studies · 2023 · 4 marks
CBSE 2023 · Region 2 · Set 3 · Q26
(a) How does controlling function of management ‘ensures order and discipline’ and ‘helps in judging accuracy of standards’? Explain.
(a)
How does controlling function of management
‘ensures order and discipline’ and ‘helps in judging
accuracy of standards’? Explain.
OR
(b)
Explain any two organistional barriers to
communication.
Marking-scheme solution
Controlling ensures order and discipline in the
organisation by helping to minimise dishonest
behaviour on the part of the employees and keeping a
close check on their activities.
Controlling helps in judging the accuracy of standards
by keeping a careful check on the changes taking
place in the organization and in the environment and
reviewing and revising the standards in light of such
changes.
OR
Organistional barriers to communication
:
(i) Organisational policy: If the organisational policy,
is not supportive to free flow of communication, it
may hamper effectiveness of communications.
(ii)
Rules and regulations: Rigid rules and cumbersome
procedures may be a hurdle to communication.
Communications through prescribed channel may
result in delays.
(iii)
Status: Status of superior may create psychological
distance between him and his subordinates. A status
conscious manager also may not allow his
subordinates to express their feelings freely.
(iv)
Complexity in organisation structure: In an
organisation where there are number of managerial
levels, communication gets delayed and distorted as
number of filtering points are more.
(v)
Organisational facilities: If facilities for smooth,
clear and timely communications are not provided
communications may be hampered. Lack of facilities
like frequent meetings, suggestion box, complaint box,
social and cultural gathering, transparency in
operations, etc., may create communication problems.
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CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.