✓ Board-verified
Business Studies · 2023 · 4 marks
CBSE 2023 · Region 2 · Set 2 · Q26
(a) Explain the first two steps in the process of controlling.
(a)
Explain the first two steps in the process of
controlling.
OR
(b)
Explain any two psychological barriers to
communication.
Marking-scheme solution
First two steps in the process of controlling:
(i)
Setting performance standards:
Performance standards are the criteria against
which the actual performance would be
measured.
Standards can be set in both quantitative and
qualitative terms.
(ii)
Measurement of actual performance
Measurement of actual performance should
be done in an objective and reliable manner.
Performance should be measured in the same
units in which the standards are set to make
comparison easier.
Psychological barriers to communication
:
(i) Premature evaluation:
Premature evaluation means evaluating the
meaning of message before the sender
completes his message.
It may be due to pre-conceived notions or
prejudices against the communication.
(ii)
Lack of attention:
The pre-occupied mind of receiver and the resultant non-
listening of message acts as a major psychological
barrier.
(iii)
Loss by transmission and poor retention:
When communication passes through
various levels, successive transmissions of
the message results in loss of, or
transmission of inaccurate information.
Usually people cannot retain the
information for a long time if they are
inattentive or not interested.
(iv)
Distrust:
Distrust between communicator and
communicate acts as a barrier.
If the parties do not believe each other,
they can not understand each others
message in its original sense.
More from Controlling
- 'Analysing deviations' is an important step in the process of controlling. It is therefore important to bring significant deviations to the notice of…2022
- Explain how controlling helps in 'making efficient use of resources' and 'improving employee motivation'.2022
- Explain how controlling helps in 'accomplishing organisational goals and judging accuracy of standards'.2022
- Keya Ltd. is a large organisation manufacturing a popular brand of desi ghee and supplying it to various states of India. They manufacture,000 litres…2023
- Statement I: Controlling ensures that activities in an organization are performed as per the plans. Statement II: Controlling function of a manager…2024
- Explain any three points of importance of 'Controlling’ function of management. OR ‘Planning and Controlling are inseparable twins of management.’…2023
- ‘XYZ Ltd.’ is using registers to record attendance of the employees even in this new tech era. The Human Resource Manager is facing problems due to…2025
- How does ‘Controlling’ function of management motivate the employees and help them in giving better performance? State.2022
CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.