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Business Studies · 2024 · 6 marks
CBSE 2024 · Region 5 · Set 1 · Q34
‘Memo Builders’ was constructing a five star hotel for a leading hotel chain. The hotel had to be given possession by next year but the construction…
‘Memo Builders’ was constructing a five star hotel for a leading hotel
chain. The hotel had to be given possession by next year but the
construction of the hotel was running six months behind schedule. The
Chief Executive Officer of ‘Memo Builders’ was concerned as Memo
Builders was known for its quality and timely completion of projects. He
asked Nitin, the senior of the Project Head for a thorough investigation.
Nitin investigated and reported to the Chief Executive Officer that inspite
of huge absenteeism of workers, additional workers were not called. Nitin
also reported to the Chief Executive Officer that three of the ten machines
being used by the workers were defective. Nitin ordered for repair of the
machines and asked the Project Head to appoint additional workers with
attractive wages to ensure that the deadline is met.
(a)
Identify the function of management. Quoting the lines from the
above para, explain the steps of the process of the function of
management discussed.
(b)
Also explain any two points of importance of the function of
management identified in (a) above.
Marking-scheme solution
(a)
The function of management is Controlling.
Steps of controlling process discussed in the above case are:
(i)
Comparison of actual performance with standards
Actual performance is compared with the standards to find out the deviation.
‘The hotel had to be given possession by next year but the construction of
$\displaystyle 28$ Q. the hotel was running six months behind schedule’
(ii)
Analysing deviations
Deviations are analysed for their causes through Critical Point Control and
Management by Exception.
‘Nitin investigated and reported to the Chief Executive Officer that inspite
of huge absenteeism of workers, additional workers were not called’
Or
‘Nitin also reported to the Chief Executive Officer that three of the ten
machines being used by the workers were defective’
(iii)
Taking corrective action
Corrective action is taken if deviations go beyond the acceptable limits.
‘Nitin ordered for repair of the machines and asked the Project Head to
appoint additional workers with attractive wages to ensure that the
deadline is met’
(b)
Importance of Controlling:
(i)
Accomplishing organisational goals
(ii)
Judging accuracy of standards
(iii)
Making efficient use of resources
(iv)
Improving employee motivation
$\displaystyle 29$ Q. (v) Ensuring order and discipline
(vi)
Facilitating coordination in action
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CBSE Class 12 Business Studies past-paper question from the 2024 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.