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Business Studies · 2023 · 3 marks
CBSE 2023 · Region 5 · Set 3 · Q23
(a) Explain (i) Ensuring order and discipline; and (ii) Facilitating co-ordination in action, as importance of controlling function of management.
(a)
Explain (i) Ensuring order and discipline; and (ii)
Facilitating co-ordination in action, as importance of controlling
function of management.
OR
(b)
Explain: (i) Critical point control; and (ii) Management
by exception, as an important part of 'Analysing Deviations' a
step in the process of controlling.
Marking-scheme solution
(i)
Ensuring order and discipline
§ Controlling creates an atmosphere of order and discipline in the
organisation. It helps to minimise dishonest behaviour on the
part of the employees by keeping a close check on their
activities.
(ii)
Facilitates coordination in action
§ Controlling provides direction to all the activities and efforts for
achieving organsiation’s goals. Each department and employee
is governed by pre-determined standards which are well co-
ordinated with one another and ensures that organisational
objectives are accomplished.
(i)
Critical Point Control
§ It suggest that control should focus on key result areas (KRAs)
which are critical to the success of an organisation as it is neither
economical nor easy to keep a check on each and every activity
in an organisation.
§ If anything goes wrong at the critical points, the entire
organisation suffers.
(ii)
Management by Exception
§ It is an important principle of management control based on the
belief that an attempt to control everything results in controlling
nothing.
§ Thus, only significant deviations which go beyond the
permissible limit should be brought to the notice of management.
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CBSE Class 12 Business Studies past-paper question from the 2023 board exam, with the answer as CBSE’s own marking scheme gives it. Where our answers come from.