How does the author's portrayal of the air hostess in 'Mijbil the Otter' unveil the theme of kindness and empathy ?

When Mijbil was carried on the plane, the author was worried But airhostess showed kindness Understood author’s situation, suggested to place the pet on his knee Her empathy helped author to be comfortable Instead of considering it a nuisance, smiled and cooperated – helped to find the otter Responded with care and friendliness- kept fish in the cold storage as food for the otter